Frequently Asked Questions
Expert assistance and guidance for your luxury jewelry experience.
Where are Marco Bicego jewelry pieces manufactured?
Every piece of Marco Bicego jewelry is handcrafted in our atelier in Trissino, Italy, using traditional 18k gold techniques and hand-selected gemstones.
What shipping methods are available for high-value orders?
We offer complimentary insured express shipping on all orders. Your jewelry is securely packaged and requires a signature upon delivery to ensure its safe arrival.
How do I care for my hand-engraved gold jewelry?
To maintain the signature Bulino finish, clean your jewelry using a soft cloth and mild soapy water. Avoid abrasive cleaners and store pieces in their original silk pouches to prevent scratches.
What is your return policy for online purchases?
We accept returns of unworn items in their original packaging within 30 days of delivery. Please note that personalized or custom-sized pieces are final sale.
Do you offer professional repair and resizing services?
Yes, we provide expert repair and maintenance services. Due to the unique nature of our hand-twisted coils and engravings, we recommend sending items directly to our authorized service centers.
How can I verify the authenticity of my Marco Bicego piece?
Every authentic piece is engraved with the 'Marco Bicego' hallmark and the '750' stamp for 18k gold. All purchases from our official website include a Certificate of Authenticity.